Important Information

We want you to have the best time during your stay at Caledonian Cabins. That also means making sure you know the important information about your visit before you go. On this page, you'll find our full Terms and Conditions, Doggy House Rules, Privacy Policy and Cancellation Policy. It is important you have read all of this information prior to making your booking. Should you need any more assistance, feel free to contact us or visit our FAQ's page for some helpful answers.

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Terms & Conditions

 
  1. A non-returnable 50% deposit is payable at the time of booking and Provisional reservations (without payment) can be held only for 24 hours until a deposit is received.

  2. You must be 21 years or over to make a booking for the cabin.

  3. The balance of the hire charge is payable at least 28 days before your arrival date. It is your responsibility and not Caledonian Cabins (hereinafter referred to as CC) to make sure your payment is received on time. Failure to settle in full may result in CC re-letting the cabin without notice to the guest. Reservations made within 4 weeks of the planned arrival date will always require payment in full at the time of booking.

  4. An accepted non-returnable deposit and completed booking form is a contract and in the event of cancellation, no monies are obliged to be refunded. Failure to complete and return a booking form could result in your booking being lost / cancelled. Cancellations must be received by us in writing, to be formally acknowledged by us at least 4 weeks prior to the arrival date. In most cases we will do everything possible to re-let accommodation subject to cancellation with a view to forwarding any monies recovered over and above the original deposit plus an administration charge of £25.

  5. When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you provided in the booking form. This does not form a contract between us. When you receive your written confirmation by letter or email, please check that all the details are correct and let us know immediately if you find any errors. Your written confirmation will then form the contract.

  6. Holiday/cancellation insurance for unforeseen illness, lost property, weather and travel related problems is strongly recommended and not included in the cost of hire of the cabin.

  7. A written confirmation will be sent on receipt of the deposit or full payment. Please note that once a reservation is confirmed, customers are liable for the whole cost of the let.

  8. If you are staying for more than one week and would like the cabin cleaned and fresh linen provided during your stay, we can arrange for the cleaner to visit the cabin, this will incur an additional fee of £75.

  9. You agree to leave the cabin in a clean condition, just as you would expect to find it. Any damage or shortage found subsequently will be charged for. CC reserve the right to inspect the accommodation before departure and charges may be levied if the cabin is not left in an unsatisfactory condition. A good housekeeping Security Deposit of £500 is required with all reservations. This is normally returned within 7 days of the end of the stay unless there is damage to the property or its contents, items missing, the accommodation is left unfit or excessively untidy, or there has been disruptive or abusive behaviour.

  10. If the cabin is not claimed and occupied within 24 hours of the due time of arrival any right to the property may be forfeited unless a prior special arrangement is made due to travel related delays, work or health matters. In the event of late arrival on the due date, early departure, or any delay, inaccessibility incurred due to detrimental travel or weather conditions is not the responsibility of CC and the hirer has no right to any refund or discount.

  11. CC are responsible for all matters relating to the condition and content of the cabin. Therefore, on arrival and occupation of the accommodation, the guest should satisfy themselves that the cabin is in good clean condition and that the everything is in order. By occupying the cabin without registering any observation, for example: fault, breakage, cleanliness issue or general area of concern with CC within the first 24 hours, the guest accepts the cabin and responsibility for it and its equipment throughout the period of hire. Under no circumstances can compensation be claimed for complaints raised only after the hire has ended, should the guest fail to advise CC verbally during their tenancy. Listing issues in a guest book at the end of a rental are not acceptable, issues can only be immediately addressed once they are reported. Any formal complaints must be addressed to CC no later than 7 days after the occupation has ended.

  12. The guest has no right to sub-let the cabin or permit more than the agreed number of persons to occupy it.

  13. Each booking is made in good faith, with the belief that the cabin will be available to you on the date stated. If for any reason, due to circumstances out of CC’s control, the cabin is not available, we may not be able to provide alternative accommodation. If this is the case, then CC will refund you in full and you will have no further claim against CC.

  14. CC must also, with prior notice be allowed entry to the cabin during your stay to carry out any essential or unexpected additional maintenance that cannot be completed during a changeover. Guests should be aware that should there be a failure in extreme weather, a weekend, bank holiday or over the Christmas / New Year holiday period, it may not be possible to provide a trades person until the morning after or the next working day.

  15. CC reserve the right to alter, change specification or improve the facilities offered.

  16. CC are proud to be self sufficient for some of the utilities and services provided to the cabin. Should there be a failure in any of these services provided by CC, we will do our utmost to restore the failed service/utility in the shortest possible time frame.  CC takes no liability for circumstances outside their control and no liability will fall on CC for the effects of unusual or extreme weather, power cuts, epidemic or pandemic as declared by the Department of Health, DEFRA or WHO.

  17. CC reserve the right to refuse or cancel an advance reservation, in this unlikely scenario any paid monies will be refunded, and CC will not be liable to any further claims.

  18. CC also reserve the right to expel a resident for damaging the property, conduct that is detrimental to the well-being or comfort of neighbours. In such cases no refunds will be given.

  19. No single parties or groups unless an organized group (Fishing/ Walking Club etc.) with prior approval.

  20. The guest and or their total number of groups must not exceed the number of beds in the cabin, without special arrangement.

  21. Guests must acquaint themselves with the safety precautions against fire inside, outside and the whereabouts of the fire points.

  22. The Loch and river that border the land around the cabin, like all open bodies of water can be dangerous, so guests need to take care around the water. The cabin is set in a remote and rural area of The Highlands with natural risks and hazards. You are reminded of the higher degree of risk in this wilderness environment and it is therefore your responsibility to take care of your own safety and members of your party at all times.

  23. During winter months in particular, there may be inclement weather, the decking will become very slippery - you must use the salt/grit provided to prevent a fall. If there is a snow falls, there is a risk of avalanche from the roof so do not stand near the gutters.

  24. The hot tub is available for guests; however, the water must be tested by the guest before each time it is used. Further instructions are available within the Guest Information folder. The hot tub water will be renewed after each guest departure, the water will take 12-18 hours to reach 38 degrees which is the recommended usable temperature. If there are prolonged dry periods, it is possible that the hot tub will not be refilled. This is to ensure that the cabin has a sufficient supply of domestic water. As soon as the water levels permit the water in the hot tub will be refreshed. All of the domestic water is harvested from the rain off the roof and our private well and not mains supply.

  25. The canoes, paddle boards and rowing boat may be used by guests on the strict understanding that the provided buoyancy aids are worn at all times when rowing, canoeing and taking the boats to and from the water. The use of the boat house including the upper deck accessed via the ladder is at the guests' own risk. CC accept no responsibility for any injury or death caused during the use of this structure how so ever caused. Children must be supervised at all times by an adult who is over 18 yrs old whilst in the vicinity of the boat shed, surrounding area or using any of the equipment provided. 

  26. Dogs are permitted in the cabin so long as they are well behaved and respect our Doggy House rules listed at the bottom of this page and under Accommodation on the home page. Sadly, no other pets allowed.

  27. No firearms, guns, crossbows, catapults or kites are permitted.

  28. No BBQ’s or camp fires are permitted on the decking or in the woodlands, except for the use of the gas BBQ, pizza oven, steel fire pit and smoker supplied.

  29. Smoking is not permitted in the cabin. You may smoke outside, but you are requested to not drop cigarette butts on the decking, on the ground or any woodland. Please take extra care especially during dry periods as all the surroundings are flammable!

  30. Due to the high risk of fire, candles are sadly not permitted in the cabin.

  31. Anyone who wilfully or negligently causes damage to any buildings or equipment will be responsible for the cost of remedial repairs.

  32. Guests are responsible for the oven, if the oven is left with excessive burnt on residue due to careless cooking practises, a charge of £150 will be levied, to cover the cost of a professional oven cleaning contractor, this is so the next guests may also experience a clean oven.

  33. CC will not be liable for loss or damage to any property, car, bikes etc. while parked at the property, however such loss or damage may occur.

  34. CC’s LIMITATION OF LIABILITY Under all circumstances will be limited to the sum received from the guest.

  35. The information contained in the Guest Handbook forms part of the overall terms and conditions, there is a copy in the cabin and in the accommodation section of this website. The information in this handbook will ensure you get the maximum benefit, comfort and enjoyment during your stay at the cabin so please read it.

  36. Payment of your fees constitutes accepting all these conditions, including the hot tub use disclaimer.

Caledonian Cabins reserves the right to change or amend their terms and conditions at any time.

 

Hot Tub Disclaimer

 

To ensure the safe and enjoyable use of the hot tub that is provided at the cabin we ask that you read through and adhere to the rules of this safety document. 

  • During pregnancy soaking in the hot tub may cause damage to the foetus, so contact your Doctor for advice before starting your holiday with us, to ensure it is safe for you to use the hot tub. 

  • People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection or irritating your condition. 

  • Never use the hot tub while using narcotics or other drugs that may cause sleepiness, drowsiness or raise / lower your blood pressure. 

  • Do not try and adjust the temperature settings as you may adjust the operating mode instead! 

  • Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line. 

  • Never use the hot tub alone. Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady. 

  • Never use glass near or in the hot tub, as broken glass can cause a risk to people in bare feet and is very difficult to see within the hot tub water. If glass is broken in the water you must immediately get out and not use the tub until it has been drained, cleaned and refilled. Call Alison as soon as possible to arrange this.

  • Do not use any electrical appliances near or in the hot tub. 

  • If any fault or damage occurs with the hot tub please contact Alison ASAP 

  • Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their Doctor. 

  • Parents are advised that the hot tubs are not suitable for children under the age of four and to warn their children not to allow water in to their mouths as this can cause infection and illness. 

  • The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness. 

  • Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams, etc., which reduce the effectiveness of the spa sanitizer which disinfects the water. 

  • Make sure fake tan is removed before using the hot tub as this reacts to the chemicals and reduces the effectiveness of the spa sanitizer which disinfects the water. It also colours the water and marks the waterline of the hot tub. 

  • Never allow children to use the hot tub unsupervised and when not in use make sure the cover is on and secured. 

  • Avoid using the hot tub immediately after a heavy meal. 

  • Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate. 

  • Take care on the decking / hot tub steps as water from the tub can cause it to be slippery. 

  • If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists, contact a local doctor or A&E. There is a list in the information pack in your accommodation. 

  • Do not turn hot tub isolation switch off at the electricity point of your accommodation as power is needed to be turned on to carry out the cleaning cycles. You will hear the hot tub start several times a day /night to run the cleaning cycles. 

 

Notes to Hot tub users and Parents 

It is your responsibility to enforce the rules of safety within the cabin’s hot tub. 

When you booked your accommodation you agreed to our terms and conditions, you were also asked to return our email outlining these hot tub safety requirements stating that you agree to abide by the rules and take care in the use of the hot tub for yourself and your family. 

A copy of this document can be found inside the information booklet in your accommodation or as part of our terms and conditions on our website 

Parents 

The life and health of you, your family and friends is important. Please practice safety and supervise your hot tub in line with these safety guidelines.

 

Please Note :

For Health and Safety reasons we have to clean the hot tubs before each set of guests, therefore, when you arrive your Jacuzzi may not to up to optimum temperature. You do not need to do anything as the hot tub will be switched on and set to the correct temperature. We are sorry if this causes any inconvenience, but it is important that your hot tub is properly prepared for your use. 

We hope you enjoy your stay with us and get the most from your hot tub while you are with us. 

Doggy House Rules

 
  • Dogs must be over the age of 1 year at the time of your stay.

  • You may not leave the dog unattended in or outside of the cabin.

  • Your pet must not cause any kind of nuisance to the neighbouring properties.

  • Pets are not permitted in the bedrooms, on any of the furniture in the cabin or upstairs. (A stair gate is located upstairs)

  • Pets must be clean before entering the cabin, a hose is located by the garage if needed.

  • You must clear up any fouling by your dog immediately, even in the surrounding woodlands.

 

We reserve the right to fine up to £150.00 for any non-compliance of the rules above.

Strict adherence to these rules will allow me to continue to welcome pets to the cabin.

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